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AI Automation · E-commerce · Customer Service

SellGenie

Face-to-face program

An AI-powered Instagram customer service and order management system that automates customer inquiries, orders, cancellations, returns, feedback, and follow-up communication.

Built for a real client. The team presented the completed solution with a pitch deck and partnership kit and closed the deal.

SellGenie, photo 1 of 8
13 Automation WorkflowsReal Client ProjectDeal Closed
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Problem

An online brand selling through Instagram had to answer product questions, take orders, and handle cancellations, returns and feedback by hand, across two markets.

Solution

SellGenie lets customers talk to the brand directly on Instagram, where an AI agent answers product questions, takes orders, manages cancellations within 48 hours, processes returns within 14 days, and collects feedback.

Automation

  • Separate n8n sub-workflows for each business process, with dedicated operational flows for Turkey and Egypt.
  • Google Sheets manages customers, orders, products, stock, returns, and feedback.
  • A RAG knowledge base powered by Gemini embeddings gives accurate answers about products and the company.
  • Human takeover: when a staff member joins a conversation, a Human Active status pauses the AI agent.
  • Gmail automation sends order confirmations and return-related updates.
  • The final solution has 13 automation workflows and a frontend dashboard connected to the operational data.

Technologies

n8nAI AgentInstagram AutomationGeminiRAGGoogle SheetsGmailE-commerce Automation

Team

  • Nazlı ŞahinoğluIstinye University
  • Aya AljardAya AljardBiruni University
  • M. Ali AlahmadiBiruni University
  • Sabah AlzouabiBiruni University
  • Lara HamdanNişantaşı University